Read more here to find out more about advertising your property with us. FAQs include how to enter a special offer, change your email address, text limits and photo sizes.
More questions are added from time to time so it is worth checking this page regularly
Special Offers | Email Address Queries | Updates | Photo Queries | Contacting Us | Adding another Property | Selling your Property | Availability Calendar | Property Indexing
Special Offers
How do I enter a special offer?
When you first login to the owners area you will see the Owners area home page which lists all your properties in centre of the screen. Click on the edit this property button under the property you wish to enter a special off. On the next screen click on special offers for your accommodation. Refer to the more info help text on this screen for specific instructions.
I have sold my special offer but my 14 day period is not yet up, can I get a refund on the unused days
Sorry, no. If you have sold your offer week(s) then you have achieved the objective of the offer. You can edit the offer and advertise another period if you wish but you cannot change the start date once the offer has started.
I have used my two free offers but I want to add another
Additional offers are available for a nominal price. These can be added via the owners area.
Emails
How do I change my email address?
Use the update invoice address link on the owners area. These are the default contact details which are used for your advert and your invoices. If you have more than one property on the site and wish to have a different email address for each property you may do so by clicking on "Your properties" and then on the "Enquiry Contact details" button. Untick the use my invoice address box and you will then be able to enter alternative contact details. Entering any details in this form will change the contact details for this property only.
IMPORTANT. Please send youself a test email after you change it to verify that you have entered it correctly.
I have sent myself a test message via the enquiry form on my web page and I have not received it. Why is this.
First check your owners area enquiries received. If you can see your test enquiry in there then send yourself a test email from your email program to ensure that your ISP's email is working correctly, if it is, check that you have entered your correct email address in our database (see how do I change my email address). Secondly, check your spam settings. The email might have been delivered but gone into the spam box in error. A common cause of a test email not being delivered is using your own email address in the from box on the form. Many ISP's will treat an email which has an email address which is the same in both the 'from' and 'to' address fields as spam as this is a common spammers trick. If you are using a free email address such as hotmail, try changing to a regular address. Please note we do not recommend or support the use of hotmail or other 'free' email services as they are often unreliable, slow to deliver messages and have restricted size mailboxes which fill up quickly and result in bounced emails. This then results in us getting emails from people who are trying to contact you saying your emails are bouncing, you are not responding etc.
I wish to use a different Email address for each of my web pages on your site.
This is possible. Click "Your properties" in the owners area and then on the "Enquiry Contact details" button. Untick the use my invoice address box and you will then be able to enter alternative contact details. Entering any details in this form will change the contact details for this property only.
IMPORTANT. Please send youself a test email after you change it to verify that you have entered it correctly.
Use the update invoice address link on the owners area. These are the default contact details which are used for your advert and your invoices. If you have more than one property on the site and wish to have a different email address for each property you may do so by clicking on.
I want to display my Email address on the web page.
We do not display Email addresses on property rental web pages to stop you receiving virus infected emails via your page and also to stop your Email address falling into the hand of spammers who used to regularly collect Email addresses from the site.
Why do enquiriers have to enter a random code to send an enquiry email?
This is to protect you from automated spam robots which try to send spam messages via the enquiry form. Since the code is random and hard to read automatically the robots can not send the enquiry.
Updates
How do I update my prices?
When you first login to the owners area you will see the Owners area home page which lists all your properties in centre of the screen. Click on the edit this property button under the property you wish to update the prices on. On the next screen click on accommodation tarifs. Click on this to take you into the update screen.
Enter the dates and prices and then click update tariff bands. Repeat for as many periods as you can. You can enter up to 18 months dates in advance and we advise you to have at least the next 12 months showing. Note. You must use the Night of format for the dates. i.e. if your rental dates run from Saturday - Saturday the first date for you tariffs will be a Saturday night date and the last date for your tariff will be a Friday night date. Dates cannot overlap. If you make a mistake, enter the correct dates and prices in the tariff entry boxes and these will overwrite any existing information.
Please remember to update your prices regularly as as each month passes it will dissapear from the tarrif.
I have moved and want to update my billing address or contact details on the web page.
Use the update invoice address link in the owners area. These are the default contact details which are used for your advert and your invoices. If you have more than one property on the site and wish to have a different contact details for each property you may do so editing the 'enquiry contact details' of the property. Entering an address in this form will change the it on that property only.
I want to change the text or photos on my page. Is there a charge for this?
You can change your text or photos yourself. If you are changing photos please delete the photo to be changed first. If you add photos in addition to those already present the cost will automatically be calculated and you can pay on line when you submit your property changes for review.
I have replaced a photo but the system has charged me for an additional photo
You must delete a photo before replacing it with another. Use the contact us form link in the left menu to request assistance from fc helpdesk.
I have updated my page but the changes are not showing on the live page.
You must click on the Send revisions for approval button to submit your changes for review before they are published. Approval normally takes between 1 and 3 working days and you will be notified once your revisions are published. If you have added extra photos or any other chargable item you must pay on line before the revison is submitted for review.
My changes have been approved and published but I can still see the old version in my browser, not the changed page. Why is this?
Usually clicking your browser page refresh button (F5) will show your changes. If this does not work please see the refresh problems section
How much text can I have on my web page?
We do not specify an exact limit but an average length might run to three A4 size pages in a word document. We reserve the right to modify the text as appropriate if we feel it does not fit the general format of the site.
I want to put fully booked for August on my web page is this possible?
You can add this text yourself however we do not advise it unless you are certain to remove it when the booked period has passed. If forgotten such notices quickly become out of date and they could loose you bookings for the following year.
How many photos do you recommend?
We recommend a minimum of 4 good photos as these are the single most important thing that will help to sell your weeks. More is better providing they are of good quality and say something about the property or area. Having a bad photo is worse than not having one at all! Photos can be added at any time so if you do not have a good one now, wait until you do.
What is the maximum number of photos that I can have?
With our photo browser you can have as many as you want.
What type of photos should I include on my page?
Generally a picture of the outside of the house, a pool picture if you have one and a shot of the interior. If the house is not terribly photogenic outside use more interior pictures or a picture of a local attraction. The main thing is that the pictures should be good quality and present an attractive aspect of the property. Digital pictures are best if you have a digital camera or can borrow one. Generally pictures with people or cars in front of the house or view are not recommended. You can enhance a photograph in a photo editor program to a certain extent but can never make a good picture out of a bad one.
What size photos should I use?
Photos displayed on the site are automatically resized on upload if they are larger than 500 pixels wide by 375 pixels high. If you try to upload a picture that is too small it will be automatically rejected. Panoramic photos ie photos with a ratio of more than 2 times width to height are not recomended
Please do not upload montages (more than one shot combined into one photo), or pictures with text on them as these are not permitted and your advert will be returned to you for revision by our content editors.
I want to include a house plan or a map, is this possible?
If the plan or map is the correct size and resolution when it is submitted it will be treated as a normal photograph. Please be aware however that if your plan or map is resized automatically by our system it will loose definition and become unreadable when resized. It would then be rejected as unsuitable by our content editors.
Contact
How do I contact you?
Please use the contact French Connections link in the owners area to email us.
Our mailing address is French Connections, Bracon House, High Street, Etchingham, East Sussex, TN19 7AJ. UK. Tel + 44 (0)1580 819303. Fax + 44 (0)20 7681 2404.
Adding another property
I wish to add another property, what do I have to do?
You can add another property by using the 'Add a new property' facility in the owners area.
Selling your property
I wish to sell my property, can you help me?
Yes our real estate section features many private adverts and these have a high success rate for properties sold. Use the contact us link on the left to have the facility to enter a real estate properrty added to your owners area..
Availability calendar
How do I update my availability / Where do I find my availability Calender
When you first login to the owners area you will see the Owners area home page which lists all your properties in centre of the screen. Click on the edit this property button under the property you wish to update the availability on. On the next screen click on accommodation availability. Click on this to take you into the update screen. Click on the 'More info' link on that page for detailed instructions.
I do not wish to display my availability
It is very important that your availability is displayed for two reasons. Firstly without it your property will not appear in the search results when a search by availabilty is done. Secondly enquiriers are less likely to contact you if no availability is shown. You will not be able to submit your property for publishing unless availability is entered.
I have entered my availability but when the page refreshes it has reverted to the previous state and not recorded my changes.
Usually clicking your browser page refresh button (F5) will show your changes. If this does not work please see the refresh problems section of how to use availability.
Property Indexing
I wish to place my property in a specialised additional index, how do I arrange this?
Listings can be added to a specialised index such as Skiing, Activity holidays, Chateaux or Boating at a nominal charge. You can do this via the owners area. Please note that to be listed in Activity holidays you must run the activity yourself or have it held at your property. ie we will not list you as having a horse riding activity just because there are stables 2km down the road. To be listed as a Chateau or Manoir your property must have Chateau or Manoir as its postal address.
I am on the border of two regions or departments, can I be listed in both?
Sorry we can only list you in the region/department corresponding to your property's post code.