I have forgotten my password or login ID to access the owners area on the website

Click here and enter EITHER your user name or your registered email address. Your login and password will be automatically emailed to you.

I am having difficulties logging in. I have retrieved my password/login as above

All functions in the owners administration pages require you to be logged in, thus you need to allow the use of cookies on your computer. If you are unable to login and you are sure your login and password are correct then please review the help section below.

Cookies Blocked and/or Javascript Disabled:

Most login problems are caused by blocked cookies and/or disabled javascript. Cookies are used to store your login information. If you are blocking cookies or have disabled javascript in your web browser or use an Internet security/privacy program that blocks first party cookies you may not be able to stay logged or log in in the first place. You may unblock cookies and re enable javascript by following the appropriate instructions below. If you are using an Internet security/privacy program such as ZoneAlarm, or McAfee Privacy Service, please consult it's documentation for instructions for unblocking first party cookies and enabling javascript.

Microsoft Internet Explorer 7 or 8

  1. Start Internet Explorer
  2. Under the tools menu click "Internet options"
  3. Click the "Privacy" tab
  4. Click the "Advanced" button
  5. Click to put a tick in the "Override automatic cookie handling" tick box
  6. Click to put a tick in the "Always allow session cookies" tick box
  7. Make sure that "Accept" is selected for both First-Party cookins and Third party cookies
  8. Click OK
  9. Click OK
  10. Close all open Internet Explorer windows and then relaunch Internet Explorer.

Microsoft Internet Explorer 6.x (option 1)

  1. On the menu bar click on "Tools" then "Internet Options."
  2. From Internet Options, select the "Security" tab.
  3. Click Custom Level.
  4. Scroll down to "Scripting," make sure "Active Scripting" is set to Enable.
  5. Click "OK."
  6. Click "Yes" or "OK" when asked, "Are sure you wish to change the security settings for this zone."
  7. Click the "Privacy Tab."
  8. Click the "Advanced..." button in the Settings heading.
  9. Check "Override automatic cookie handling."
  10. Click "Accept" under First-part Cookies.
  11. Click "Block" under Third-party Cookies.
  12. Click "Always allow session cookies."
  13. Click "OK."
  14. Click "OK" on the Internet Properties window.
  15. Close all open Internet Explorer windows and then relaunch Internet Explorer.

Microsoft Internet Explorer 6.x (option 2)

  1. On the menu bar click on "Tools" then "Internet Options."
  2. From Internet Options, select the "Privacy" tab.
  3. Click on "Edit"
  4. Type in frenchconnections.co.uk in the "Address of Web Site" box
  5. Click on "Allow"
  6. Click on "OK" to close
  7. Click on "OK" or "Apply" to close.

You may need to close and restart your browser in order for the new settings to work.

Mozilla Firefox 2.x (PC)

  1. In Mozilla Firefox, select "Tools" from the file menu.
  2. Select "Options".
  3. Click on the "Privacy" icon in the top panel.
  4. Check the box corresponding t

Mozilla Firefox (Mac)

  1. Go to the "Firefox" drop down menu.
  2. Select "Preferences".
  3. Select the "Privacy" icon.
  4. Under "Cookies", mark the checkbox for "Allow sites to set Cookies".

Safari (Mac)
 

  1. Go to the "Safari" drop down menu.
  2. Select "Preferences".
  3. Select the "Security" icon at the top panel.
  4. Under "Accept Cookies" section select "Only from sites you navigate to".

Older Browsers

Microsoft Internet Explorer 5.x

  1. On the menu bar click on "Tools" then "Internet Options."
  2. Click on the "Security" tab.
  3. Click "Custom Level" button.
  4. Scroll down to the "Cookies" section.
  5. Set "Allow cookies that are stored on your computer" to "Enable."
  6. Set "Allow per-session cookies" to "Enable."
  7. Scroll down to "Scripting," section.
  8. Set "Active Scripting" to "Enable."
  9. Click "OK" on the Internet Properties window.
  10. Close all open Internet Explorer windows and then relaunch Internet Explorer.

Microsoft Internet Explorer 4.x

  1. On the menu bar click on "View" then "Internet Options."
  2. Click on the "Advanced" tab.
  3. Scroll down to find "Cookies" within the "Security" section.
  4. Select "Always accept cookies."
  5. Click on the "Security" tab.
  6. Select the "Custom" radio button.
  7. Click "Advanced."
  8. Scroll down to "Scripting," section.
  9. Set "Active Scripting" to "Enable."
  10. Click "OK."
  11. Click "Yes" or "OK"
  12. Click "OK" on the Internet Properties window.
  13. Close all open Internet Explorer windows and then relaunch Internet Explorer.

Netscape Communicator 4.x

  1. Select "Preferences" from the Edit menu.
  2. Find the "Cookies" section in the "Advanced" category.
  3. Select "Accept all cookies" (or "Enable all cookies").
  4. If there is a check in the box next to "Warn me before accepting a cookie", remove it to prevent being prompted every time a cookie needs to be written.
  5. Also select the 'Enable JavaScript' boxes.
  6. Click "OK."

Close all open Netscape windows and then relaunch Netscape.

Netscape 6.0 to 6.2

  1. Select "Preferences" from the Edit menu.
  2. Find the "Cookies" section in the "Advanced" category.
  3. Select "Accept all cookies" (or "Enable all cookies").
  4. If there is a check in the box next to "Warn me before accepting a cookie", remove it to prevent being prompted every time a cookie needs to be written.
  5. Click on advanced, check the boxes Enable Java and Enable javascript for Navigator
  6. Click "OK"

Netscape 6.2.1 or higher

  1. Select "Preferences" from the Edit menu.
  2. Expand the "Privacy & Security" menu and click on "Cookies".
  3. Make sure "Enable all cookies" is selected.
  4. If there is a check in the box next to "Warn me before storing a cookie", remove it to prevent being prompted every time a cookie needs to be written.
  5. Click on advanced, check the boxes Enable Java and Enable javascript for Navigator
  6. Click "OK"

FireFox 1.5

  1. Open the browser.
  2. Click on the Tools menu and select Options.
  3. Select Cookies tab and make sure that Allow sites to set Cookies box is checked.
  4. Click on the OK button.
  5. Close your browser window.

FireFox 1.0

  1. Open the browser.
  2. Click on the Tools menu and select Options.
  3. Select the Privacy icon from the left sidebar.
  4. Expand the Cookies option and make sure that the Allow sites to set Cookies box is checked.
  5. Click on the OK button.
  6. Close your browser window.

Firewalls

WinXP has its own built-in firewall that can be enabled or disabled. More in depth info can be found by searching Microsoft's website or here: http://www.microsoft.com/windowsxp/home/using/howto/homenet/icf.asp

To enable or disable Internet Connection Firewall:

  • Open Network Connections (Click Start, click Control Panel, and then double–click Network Connections.)
  • Click the Dial–up, LAN or High–Speed Internet connection that you want to protect, and then, under Network Tasks, click Change settings of this connection.
  • On the Advanced tab, under Internet Connection Firewall, select one of the following:
  • To enable Internet Connection Firewall (ICF), select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
  • To disable Internet Connection Firewall, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box. This disables the firewall, your computer and network are then vulnerable to intrusions.

Notes:

You must be logged on to your computer with an owner account in order to complete this procedure.

You should not enable Internet Connection Firewall on virtual private networking (VPN) connections or on client computers because ICF will interfere with file and printer sharing.

ICF cannot be enabled on the private connections of the Internet Connection Sharing host computer.

Windows XP with "Norton Personal Firewall"

  • Open NIS.
  • Click Options.
  • Click Internet Security (or Personal Firewall).
  • Click Advanced Options.
  • Click the Web tab.
  • Click Add Site. A new site/domain box appears.
  • Enter the frenchconnections.co.uk and click OK.
  • frenchconnections.co.uk appears in the left frame of the Advanced Options window.
  • Click frenchconnections.co.uk
  • Click the Privacy tab.
  • Check the "Use these rules for..." box.
  • Change the Referrer from "Block" to "Allow."
  • Click Apply, and then click OK.
  • Click OK to close the Options window.

If you wish to disable all filtering: Click on custom settings and make sure enable privacy is checked. Then click on the Custom Level tab.

Under Confidential settings select medium. Under Cookie Blocking select None:Allow Cookies.

Do not place a check mark next to Enable Browser Privacy. Place a check mark next to Enable Secure Connections (https). Click OK.

America Online Web Browser

  • On the AOL Settings menu, click "Preferences."
  • On the "My AOL Preferences" window, click "Internet Properties (WWW)".
  • On the Internet Options window, click the "Security tab," and then click "Custom Level."
  • In the Settings list, scroll down until you see the word "Cookies."
  • Click the button next to the word "Enable"
  • Click "OK."

You may have to quit and restart you AOL software for these settings to go into effect.

Zone Alarm & Zone Alarm Pro

There are a few different versions and yours may differ slightly, so please check the website or manufacturer's documentation. This is the most common solution:

To fix this in ZoneAlarm Pro v3.x:

Under "Privacy" Heading
"3rd Party Cookies"
Uncheck "Remove Private Header Info."
Apply.
or you can try
Open Zone Alarm Pro by double clicking on its icon is the sytem tray.
Click on "Privacy"
Slide the "Cookie Control" to off.

McAfee Privacy Service

Right-click the red "M" icon by your system clock.
Click "Privacy Service."
Click "Options."
The McAfee Privacy Service window appears. Click the "Cookies" tab.
Enter each website address from which you would like to allow cookies.
Click "Add."
Once completed, close the window.

Ad-Blocking Software:

There are quite a few pieces of software being used to stop all the annoying 'pop-ups'. Some ISP's now include this type of software in their connection bundle; Some browsers now have built-in pop-up suppression. The problem is, some of these do this by stripping header and url info. So, if you are using something like this, try disabling it & see if that enables you to login. If so, you can then check the software for any advanced configuration options, or check the website of the manufacturer for more info.

Inaccurate Date And Time:

If your computer's date and time are incorrectly set this could well be the cause of your login difficulties.

On most windows computers you can adjust the date and time by following these instructions:
Click the Windows "Start" button.
Click "Settings"
Click "Control Panel"
Double click "Date and Time"
Click the "Time Zone" tab
Adjust the Time Zone if it is incorrect by selecting the correct zone in the drop down menu and then hitting "Apply".
Click the "Date & Time" tab
Confirm the date and time are correct and adjust if neccessary.
Click "Apply"
Click "OK"