AGENT SERVICE
We act as agents for the services we offer on the travel services pages.  Your contract is firstly with the transporter and travel service you buy, and secondly with the owner of the property that you rent.

MAKING A BOOKING
A booking can be made by telephone or in writing. This must be booked in conjunction with accommodation through Chateau Vary Travel Ltd or one of our partners.
Once the appropriate payment has been received we will, subject to availability, confirm in writing on behalf of the service providers, which completes a contract between you and the service providers.  Check this written confirmation and ensure the information is correct. We do not accept responsibility for the consequences if errors/omissions are not reported within 48 hours.

PAYMENT
Full payment must be received 2 months before departure.  Before this time a minimum deposit of £100.00 secures the booking.  This deposit is non-refundable.  We reserve the right to cancel any travel service we provide if payments are delayed.  Credit cards are subject to the following charges: All credit cards 2%.  Switch/debit cards no surcharge.

PRICES / INFORMATION / AVAILABILITY / DEPARTURE TIMES
May change due to the service providers right to alter any of the above.  We as agents reserve the right to pass these changes onto you at the cost incurred. All details regarding prices and availability will be confirmed at the time of booking.  Should the service provider make any changes after booking, the changes will be passed onto you, the customer.  We are not responsible for action of this nature taken by service providers after booking has been confirmed.

ISSUE OF TICKETS
We are dependent on the transports for the issue of tickets.  These cannot always be guaranteed before departure and may need to be issued at the point of departure by the transporting company.  While we will supply a reference number we are not responsible for the actual issue of these tickets and again the contract is between you and the carrier in question.

CANCELLATION BY YOU
Results in the following charges:  More than 2 months before departure - deposit.  Less than 2 months before departure - 100% of the total cost

INSURANCE
We offer insurance at competitive rates to safeguard against cancellation.  We strongly advise this is purchased.

CHANGES
Any ticket changes you should wish to make after the deposit has been paid will be charged at £15.00.  These charges are applied by Chateau Vary Travel Ltd. We cannot guarantee we will be able to meet all requests as this rests in the hands of the providers.

TICKET FRAUD
All return fares other than standard returns, require you to return to the UK within a specified period of time.  If you stay abroad longer, or misuse the terms of the ticket or any promotion, each crossing will revert to the published full single fare.  Any additional charges are payable at the ports before return travel.
We reserve the right to cancel the booking where the passengers do not check in for their outward ferry crossing.
Please note that we reserve the right to cancel any booking that has not been made with registered accommodation.