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French Connections

Are you having login problems with our website? Read here to find out more about how to reset your password, log in, block cookies or Javascript and more. 

I have forgotten my password or login ID to access the owners area on the website

Click on the forgotton password link under the login box on the for advertisers screen and enter your email address or username. Your login and password will be automatically emailed to you at the email address at which you receive your rental enquiries.

I am having difficulties logging in. I have retrieved my password/login as above

All functions in the owners administration pages require you to be logged in, thus you need to allow the use of cookies on your computer. If you are unable to login and you are sure your login and password are correct then please review the help section below.

Cookies Blocked and/or Javascript Disabled:

Most login problems are caused by blocked cookies and/or disabled javascript. Cookies are used to store your login information. If you are blocking cookies or have disabled javascript in your web browser or use an Internet security/privacy program that blocks first party cookies you may not be able to stay logged or log in in the first place. You may unblock cookies and re enable javascript by following the appropriate instructions below.

If you are using an Internet security/privacy program such as ZoneAlarm, or McAfee Privacy Service, please consult it's documentation for instructions for unblocking first party cookies and enabling javascript.

Current Browsers

Firefox

  1. Choose Options and then Privacy.
  2. In the History section, click on the drop down menu next to 'Firefox will:' and choose 'Use custom settings for history'
  3. In the options that are displayed, ensure that the 'Accept cookies from sites' box is ticked.
  4. Click OK

Chrome

  1. From the menu, choose Settings
  2. Scroll to the bottom and choose 'Show Advanced Settings'
  3. Under the Privacy section, click 'Content Settings...'
  4. Under Cookies, choose 'Allow local data to be set'

Microsoft Internet Explorer (11)

  1. From the menu (cog icon in top right corner), choose 'Internet options'
  2. Go to the Privacy tab and click on 'Advanced'
  3. Click 'Override automatic cookie handling'
  4. Click 'Accept' under First-party cookies
  5. Click 'Block' under Third-party cookies
  6. Click 'Always allow session cookies'
  7. Click OK to close each window.

Safari (Mac)

  1. Go to 'Preferences' in the drop down menu.
  2. Select "Privacy".
  3. In the "Block Cookies" section, select "Only from sites you navigate to".

Older Browsers

Microsoft Internet Explorer 7 or 8

  1. Start Internet Explorer
  2. Under the tools menu click "Internet options"
  3. Click the "Privacy" tab
  4. Click the "Advanced" button
  5. Click to put a tick in the "Override automatic cookie handling" tick box
  6. Click to put a tick in the "Always allow session cookies" tick box
  7. Make sure that "Accept" is selected for both First-Party cookins and Third party cookies
  8. Click OK
  9. Click OK
  10. Close all open Internet Explorer windows and then relaunch Internet Explorer.

Firewalls

WinXP has its own built-in firewall that can be enabled or disabled. More in depth info can be found by searching Microsoft's website or here: http://www.microsoft.com/windowsxp/home/using/howto/homenet/icf.asp

To enable or disable Internet Connection Firewall:

Open Network Connections (Click Start, click Control Panel, and then double–click Network Connections.)
Click the Dial–up, LAN or High–Speed Internet connection that you want to protect, and then, under Network Tasks, click Change settings of this connection.
On the Advanced tab, under Internet Connection Firewall, select one of the following:
To enable Internet Connection Firewall (ICF), select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
To disable Internet Connection Firewall, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box. This disables the firewall, your computer and network are then vulnerable to intrusions.

Notes:
You must be logged on to your computer with an owner account in order to complete this procedure.

You should not enable Internet Connection Firewall on virtual private networking (VPN) connections or on client computers because ICF will interfere with file and printer sharing.

ICF cannot be enabled on the private connections of the Internet Connection Sharing host computer.

Windows XP with "Norton Personal Firewall"

Open NIS.
Click Options.
Click Internet Security (or Personal Firewall).
Click Advanced Options.
Click the Web tab.
Click Add Site. A new site/domain box appears.
Enter the url of the site that you want to receive the referrer information and click OK.
That site name appears in the left frame of the Advanced Options window.
Click the name of the new site.
Click the Privacy tab.
Check the "Use these rules for..." box.
Change the Referrer from "Block" to "Allow."
Click Apply, and then click OK.
Click OK to close the Options window.

If you wish to disable all filtering: Click on custom settings and make sure enable privacy is checked. Then click on the Custom Level tab. Under Confidential settings select medium. Under Cookie Blocking select None:Allow Cookies. Do not place a check mark next to Enable Browser Privacy. Place a check mark next to Enable Secure Connections (https). Click OK.

America Online Web Browser

On the AOL Settings menu, click "Preferences."
On the "My AOL Preferences" window, click "Internet Properties (WWW)".
On the Internet Options window, click the "Security tab," and then click "Custom Level."
In the Settings list, scroll down until you see the word "Cookies."
Click the button next to the word "Enable,"
Click "OK."

You may have to quit and restart you AOL software for these settings to go into effect.

Zone Alarm & Zone Alarm Pro

There are a few different versions and yours may differ slightly, so please check the website or manufacturer's documentation. This is the most common solution:

To fix this in ZoneAlarm Pro v3.x:

Under "Privacy" Heading
" 3rd Party Cookies"
Uncheck "Remove Private Header Info."
Apply.
or you can try
Open Zone Alarm Pro by double clicking on its icon is the system tray.
Click on "Privacy"
Slide the "Cookie Control" to off.

McAfee Privacy Service

Right-click the red "M" icon by your system clock.
Click "Privacy Service."
Click "Options."
The McAfee Privacy Service window appears. Click the "Cookies" tab.
Enter each website address from which you would like to allow cookies.
Click "Add."
Once completed, close the window.

Ad-Blocking Software:

There are quite a few pieces of software being used to stop all the annoying 'pop-ups'. Some ISP's now include this type of software in their connection bundle; Some browsers now have built-in pop-up suppression. The problem is, some of these do this by stripping header and url info. So, if you are using something like this, try disabling it & see if that enables you to login. If so, you can then check the software for any advanced configuration options, or check the website of the manufacturer for more info.

Inaccurate Date And Time:

If your computer's date and time are incorrectly set this could well be the cause of your login difficulties.

On most windows computers you can adjust the date and time by following these instructions:
Click the Windows "Start" button.
Click "Settings"
Click "Control Panel"
Double click "Date and Time"
Click the "Time Zone" tab
Adjust the Time Zone if it is incorrect by selecting the correct zone in the drop down menu and then hitting "Apply".
Click the "Date & Time" tab
Confirm the date and time are correct and adjust if neccessary.
Click "Apply"
Click "OK"

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